After-sales Service Commitment

In order to protect the legitimate rights and interests of customers and enable customers to better use and maintain products, Chengdu Jingpin Night Vision (hereinafter referred to as Jingpin) will make a standard warranty service commitment for products within the warranty period (subject to the warranty period agreed in the specific purchase and sales contract). For Jingpin products, we will provide the following quality assurance services (hereinafter referred to as QAS)

1. Warranty Scope

1.1 Product performance failures may affect normal use due to material, process or manufacturing problems, which occurs under normal use and maintenance conditions. During the warranty period, our company provides warranty services such as repair, replacement or return. "Regular use and maintenance conditions" means that the installation, use, maintenance, storage, transportation, etc. of the product meet the requirements of the instruction manual and are used for reasonable purposes. "Affecting normal use" means that the product cannot achieve the functions described in its standard performance parameters.

1.2 Except for advance declaration, law or prior agreement, no additional fees are charged for services within the warranty period.

2. Warranty Period

2.1 From the date of purchase (subject to the date on the original purchase voucher, the same below), our products enjoy free QAS within the warranty period and scope in accordance with the terms of the signed contract. If otherwise provided by law or purchase contract, it shall be implemented in accordance with the provisions of law or purchase contract. After the warranty period expires, we will provide paid repair service.

2.2 Products or parts repaired or replaced within the warranty scope will continue to enjoy QAS during the remaining warranty period. If the remaining warranty period is less than three months, it will still be calculated as three months. If otherwise provided by law or purchase contract, it shall be implemented in accordance with the provisions of law or purchase contract.

For details on the standard limited warranty period (starting from the purchase date) provided by Jingpin for the corresponding products, please refer to the following:

Note:

1) The purchase date is based on the date on the original purchase contract.

2) Borrowed products are not covered by Jingpin's warranty policy

3. Warranty service

3.1 Repair

Product failure is solved by repair. During the warranty period, we will try to diagnose and solve the product failure through the Internet, telephone or other remote assistance methods. If the above methods cannot solve the problem, you can send the device to Jingpin After-sales Service Center. Our company will repair or replace parts damaged due to product quality free of charge. For situations beyond the warranty period, our company will charge for replacement or repair of parts, whether caused by human factors or natural damage.

The standard maintenance cycle means that the repair is completed within 10-2 0 working days from the time we receive the faulty machine to the end of the repair delivery. The specific time depends on the inventory and supply status of the parts involved. If the time exceeds the standard maintenance cycle, we will communicate with the customer separately.

Company phone: 4006618812 in China, +86-028-85355966 for overseas calls

3.2 Replacement

Within 30 days from the original date of purchase, if we confirm that the fault is caused by the product itself, if there is any performance failure in the purchased product, the customer can choose to replace or repair it free of charge. If the customer chooses to exchange, please send the faulty machine and its original accessories together with the original purchase certificate to Jingpin. Our after-sales team will replace the product or accessories of the same model and specification free of charge; if the product or accessories of the same model and specification have been discontinued, it will be replaced with a product or accessory with performance not inferior to the original product or accessory.

3.3 Return and Exchange

Within 7 days (inclusive) from the date of original purchase, if we confirm that the fault is caused by the product itself, the customer can choose to return, exchange or repair the product free of charge. If the customer chooses to return the product, please send the defective product and its original accessories together with the original purchase receipt to Jingpin. We will handle the return for customers free of charge, provided that the products are complete and there is no fault caused by the user. At the same time, we will issue a one-time refund at the purchase price (subject to the price on the original purchase receipt, as follows). Customers must obtain the consent of our company before returning any product. For products returned without consent, we may refuse to provide repairs or replacements, and return the products to the customer and pay the shipping costs. Special note: According to the specific purchase and sales contract, products sold at special prices are not eligible for return and exchange services; prototypes sold at special prices are not eligible for Jingpin's relevant policies.

4. How to obtain warranty service?

During the warranty period, if any problems occur during the use of the product, customers can obtain services in the following ways:

4.1 After-sales service

If customers need technical support services, please send relevant product information to Jingpin's official website for feedback, or call the after-sales hotline for feedback. We will provide product usage consultation and troubleshooting guidance services within 24 hours (working days) after receiving it. The information content should include but is not limited to the faulty machine information (product model, serial number) and problem description. A complete description of the problem information and photos or videos will help to quickly understand and solve the problem.

If repair services are required, customers can contact local dealers or product purchase stores as soon as possible.

4.2 Repair process

When a product failure occurs, please contact the supplier by phone, email, etc. Our professionals will understand the product information and fault performance and make a preliminary judgment; if the hardware failure is confirmed, please fill in the after-sales service application form under the guidance of Jingpin after-sales staff. The faulty machine must be sent to the designated address for repair together with the paper version of the after-sales service application form. According to the information on the warranty card and the fault situation, determine whether it is free repair or paid repair. In the case of paid repairs, after determining the repair charge standard, our after-sales team will carry out the repairs after reaching an agreement with the customer.

5. Free warranty coverage

In the following cases, Jingpin products are not covered by free warranty, but users can choose free warranty repairs

1) Exceeding the specified warranty period.

2) Failure or damage caused by misuse, accidents, modifications, improper physical or operating environment, force majeure (such as natural disasters and wars), power surges, improper maintenance or storage, etc.

3) Failure or damage caused by third-party products, software, services or behaviors.

4) Normal discoloration, wear and tear and consumption during product use.

5) The product can operate normally without interruption or error.

6) Data loss or damage caused by private operation or modification of software by customers.

7) Consumables and packaging materials, such as batteries or protective films that wear out over time, unless the failure is caused by defects in materials or workmanship.

8) Failure to produce a valid warranty certificate and valid original purchase invoice or receipt for the product; the original serial number or label of the product has been changed, replaced, torn, or cannot be identified; the product has no serial number or the product model or serial number on the warranty certificate is inconsistent with the actual product.

9) The product is not used in accordance with the accompanying instructions and operating manual, or is not used for the intended function or environment, or there are any other violations of the operating manual after verification by our company.

10) The integrity and appearance of the product are not covered by the warranty. After the product is accepted, it should be inspected on site and any discrepancies should be raised.

11) Product failure caused by unauthorized disassembly, repair, and installation by unauthorized maintenance agencies and their personnel.

12) Unauthorized supply sources.